Return & Refund Policy

At ErgoNest, we are committed to providing high-quality ergonomic seating and a premium customer experience.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition
• The product must be returned in the original packaging
• Proof of purchase is required

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products
• Customized or personalized items
• Clearance or final sale items

Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue.

Contact

For any questions regarding returns or refunds, please contact our support team.

Email: support@ergonest.us